Press release
Report highlights communication skills gap in end of life care
Health and social care staff find it difficult to talk to dying people and their families about end of life care and death, according to a report published today.
Many believe they would benefit from more communication skills training for the challenging demands of end of life conversations – such as breaking bad news and supporting families immediately after a bereavement.
The report, Talking Needs Action, highlights the initial results of 12 pilots across England. Each site carried out a local training needs analysis (TNA) of the communication skills training options for staff working with people at the end of life in a range of settings, matching these to the needs of the local workforce.
Talking Needs Action offers “top tips” for organisations considering doing their own training needs analysis and highlights good practice for a range of agencies involved in commissioning or providing end of life care or training. The pilots have been co-ordinated and supported by the National End of Life Care Programme (NEoLCP) working in partnership with Connected (the NHS provider of advanced communication skills training for staff involved in cancer services).
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