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Leicestershire & Rutland – LOROS

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LOROS

undertook a communication skills training needs analysis of health and social care staff working across the organisation in Leicestershire & Rutland
mapped current provision of basic, intermediate and advanced communication skills training for their health and social care staff
identified gaps in provision of communication skills training in alignment with recognised standards and competences in health and social care
evaluated the impact of two communication skills programmes
identified ways in which training may be provided to other staff groups beyond the remit of current provision.
identified ways in which flexibility and accessibility can be optimised.