Communication skills

Good communication skills are vital in ensuring the needs of people nearing end of life, their families and carers are identified, responded to and met – respectfully and compassionately.

Communications skills training boosts the confidence and competences of staff responsible for helping identify and meet these needs.

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Much of the information in this section derives from the Communication Skills Pilot Project run by the NEoLCP in association with Connected.
This funded 12 pilot sites to explore training need, provision, strategy and sustainability.
Download the project report Talking about end of life care: right conversations, right people, right time
Download the Institute of Healthcare Management evaluation of this project
Download Talking Needs Action (full report or summary). Report on the training needs analyses carried out by the pilot sites.

Pilot sites Find out more about individual pilot sites Pilot site reports Download the pilot site reports on the communications skills project Video People involved in the project talk about the challenges & benefits of communications skills training

Communications skills training tools Benchmarking tool, competence mapping and Training Needs Analysis questionnaires Evaluation Download evaluation reports, recommendations & guidance Evidence Links to research reports on the effectiveness of communications skills training