Contacts
Contact:
Cynthia Curtis
Head of Nurse Education & Events
Organisation:
British Heart Foundation
14 Fitzhardinge Street London W1H 6DH United Kingdom
Tel:
0207 9350185
Fax:
0207 4861273
Email:
Website:
Contact:
Dr Susie Wilkinson
Senior Lecturer Palliative CareNational Leader, Advanced Communication Skills Training Programme for Senior Health Care Professionals in Cancer Care
Organisation:
Royal Free & UCL Medical SchoolDept of Mental Health Sciences
Rowland Hill St London NW3 2PF United Kingdom
Tel:
01728 688 419
Fax:
01728 688 419
Email:
Case study:
17 October 2007
Advanced communication skills pilot training course
Key points
- The BHF is running a series of courses on communication skills for senior health professionals working with heart disease patients
- Post-course evaluation shows participants’ confidence and communication skills improved significantly.
The British Heart Foundation is running a series of courses to improve the communication skills of senior healthcare professionals working with heart disease patients.
The three-day courses, which include role-play, are variants of the health department’s advanced communication skills training programme for senior healthcare professionals in cancer care.
Detailed evaluation of the first pilot course, involving 10 BHF nurses, showed that participants’ confidence and communication skills improved significantly.
The nurses also gave the course top ratings in terms of interest, usefulness, information and enjoyment.
The courses have proved to be extremely popular with six taking place in 2007 and a further six planned for 2008. Nurses are already booking for the 2008 courses.
Some nurses have also undertaken the training for the trainers course and are now co-facilitators.
The BHF has also commissioned the filming of a DVD on communication skills related to heart disease because most current DVDs are cancer-orientated. This is now almost complete.
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